Frequently asked questions

Which products do you use?

We bring our own eco‑friendly cleaning products and equipment, so there’s no need to stock up yourself. However, if you prefer us to use specific products (for example to suit allergies or personal preferences), let us know and we’ll gladly accommodate.

What is your cancellation policy?

Life happens — if you need to reschedule or cancel, please give at least 24 hours’ notice so we can adjust our rota. Cancellations within 24 hours will incur 50% fee to cover our cleaner’s time.

Which areas do you cover?

We’re based in Huddersfield’s HD3 area and serve the surrounding neighbourhoods. These include Lindley, Oakes, Salendine Nook, Quarmby and parts of Marsh, Edgerton and Birchencliffe. If you’re unsure whether we cover your home or workplace, just ask — we’re always expanding our reach.

For commercial contracts we are obviously prepared to travel further if needed.

Are you recruiting?

Our business is growing, and we’re always happy to hear from enthusiastic cleaners. We look for people who are reliable, detail‑oriented and willing to undergo DBS checks. If you’d like to join our team, please contact us through the site or email us your CV.

Do I need to be home?

No, you don’t have to be home while we work. Many of our customers provide a key or code so we can let ourselves in and lock up securely afterwards. All our cleaners are DBS‑checked and fully insured, so your home is safe in our hands. Of course, if you prefer to be there, that’s fine too.

Are you insured?

Absolutely. We carry comprehensive public liability insurance and key‑holder insurance so you’re protected if we accidentally damage your property or someone is injured while we’re cleaning. This means that a broken vase or a slip‑and‑fall won’t cost you a thing, giving you extra peace of mind.